Política de reembolso

We have a 30-day change policy, which means you have 30 days after receiving your item to request a change in color or size. 

To be eligible for a change, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The 30-day return period has not expired and the item has not been exposed to perfume, makeup, smoke or other odors.
Otherwise, the exchange will not be possible.

The 30-day return period has not expired.
The item is properly packaged.
The item has not been exposed to perfume, makeup, smoke or other odors.
Otherwise, the exchange will not be possible.

To start a change, you can contact us at chiostudio.info@gmail.com. Please note that changes will need to be sent to the following address: Avenida de Roma 12 08015 Barcelona.

Please note that all change shipping costs are the responsibility of the customer, and the customer assumes the risk of transport.

Changes can be done phisically in our offices (Avenida de Roma 12), with no shipping costs. Contact us by email or Instagram to schedule an appointment.

If your change is accepted, we’ll send you a change shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any change question at chiostudio.info@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.